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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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What is the cause of a: support code 5100 on my Canon MX452

Customer Question

What is the cause of a : support code 5100 on my Canon MX452 Printer ?
The Print Head does not move - it stays to the far right side .
Thanks David Mcpherson
[ cell ] (###) ###-####
Submitted: 10 days ago.
Category: Printers
Expert:  Louie replied 10 days ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Expert:  Louie replied 10 days ago.

For test purposes, can you please try going again through the motions of changing the ink cartridges ? (even if the same / current cartridges would be used)

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