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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I'm getting the error ---- The type of print head is

Customer Question

I'm getting the error ---- The type of print head is incorrect.
Install the correct print head i switched the ones wrong and it still saying it
JA: What's the make/model number of your printer? How old is it?
Customer: PixmaMG6320
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac 10.12 Serii
JA: How long has this been an issue? What happened right before this popped up?
Customer: 24 hrs two inks were flashing so I put new ink in
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  WesPCDr replied 1 month ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 1 month ago.

Try to unplug the printer for 10 minutes and plug back in to see if the error disappears.

Expert:  WesPCDr replied 1 month ago.

The error is showing up due to a malfunctioned print head.
Once thing you can try is to remove the ink cartridges, unplug the printer power for 10 minutes, plug back in, then re-insert the ink cartridges. If the error goes away, then the ink cartridges just needed to be re-seated.

Expert:  WesPCDr replied 1 month ago.

Otherwise, the problem is due to the malfunctioned print head and will require a replacement print head. Check first to see if you printer is under warranty that way it can re replaced. They cost about $50 and sometimes better to purchase a new printer for close to that price. If you would like to purchase the replacement print head you can get one here:
http://www.usa.canon.com/cusa/professional/standard_display/support_pro/pro_service-parts

Expert:  WesPCDr replied 1 month ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

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