Hi Theresa, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, a little more background info please:
Appreciate the additional in formation.
For test purposes, can you please try going again through the motions of changing the ink cartridges ? (even if the same / current cartridges would be used)
Let's check / try now if symptom/error message would persist.
Could you please try reseating the print head?
Please click HERE for illustrated guide.
...sorry for that.
Still, very siginificant; if "...smell like it burned...". The system's built-ion diagnostics has identified correctly the fault; in internal issue with the print head.
The simplest approach would be to replace the printhead. This would serve as both an attempt of a fix and as a test by process of elimination. Please click HERE for illustrated guide.
If would consider / try print head replacement, the Part Number is ***** and may be inquired HERE.
I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry Theresa for having to be the bearer of bad news.