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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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A Windows update apparently erased my drivers for cp 1215

Customer Question

A Windows update apparently erased my drivers for cp 1215 laser printer. All I can find online is this driver det. that wants to update my drivers,. but I need the actual driver.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a HP color laser jet CP 1215. I have had it for at least 5 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A toshiba Satellite laptop with Microsoft 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Issue since last week. I sat down at computer and some kind of update was in progress. It also erased a Brother printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't think so. Just want my printer back
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
No I do not want to connect remotely
Customer: replied 1 month ago.
Cody are you there
Expert:  Cody replied 1 month ago.

I will see if someone can assist without remote support.

Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
If you still need the drivers for HP color laser jet CP 1215, please tell me if you have Windows 10 32-bit or 64-bit? I will then look for the correct drivers.

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello!

Let me know if you were able to receive my messages.

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