Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I will see if someone can assist without remote support.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.If you still need the drivers for HP color laser jet CP 1215, please tell me if you have Windows 10 32-bit or 64-bit? I will then look for the correct drivers.I am awaiting your reply.Thanks,IT Miro