Hello,I am the person that will be helping you today.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Please, send your reply below in the box. After you type your message, click the Send button.
The remote session costs more. We don't have to do that, if you don't wish.
You stated that the software is not compatible. That may be because you have the wrong software. Please, download the the correct software from the following page and install it: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=152505&infoType=Downloads
After you do that, you should be all set.
Please, let me know how that turns out.
Please, update once it is complete.
You may remove the CD, if you wish.
Okay, that is to be expected. Please, give it a few more minutes to complete.