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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVEAN HP 4620 OFFICE JET. IT NEITHER PRINTS NOR COPIES,

Customer Question

I HAVEAN HP 4620 OFFICE JET. IT NEITHER PRINTS NOR COPIES
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: EXACT MODEL IS OFFICEJET 4620 IT MAY BE 3 YEARS OLD. HOWEVER, I GO AWAY AND LEAVE IT HERE IN FLORIDA FOR THE SUMMER EACH YEAR
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MACBOOKPRO
JA: How long has this been an issue? What happened right before this popped up?
Customer: ITS BEEN N ISSUE SINCE I RETURNED TO FLA 4 NIGHTS AGO
JA: Anything else you want the printer expert to know before I connect you?
Customer: I DOWNLOADED A DRIVER THAT WAS RECOMMENDED YESTERDAY, I OUT IN NEW BLACK TONER YESTERDAY NAND I HARDWIRED IT TO THE COMPUTER WITH AUSB
Submitted: 1 month ago.
Category: Printers
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

When you say it won't even copy, do you mean it goes through the motions but outputs a blank page?

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan