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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot connect to the internet, but there has not been this

Customer Question

cannot connect to the internet, but there has not been this problem before
JA: What's the make/model number of your printer? How old is it?
Customer: Canon
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MX 922 . printing from Mac, using latest operating system
JA: How long has this been an issue? What happened right before this popped up?
Customer: has been an issue sporadically for last two weeks
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have a Time Warner technician with me here.
Submitted: 4 months ago.
Category: Printers
Expert:  Jason Jones replied 4 months ago.

I am the person that will be helping you today.

You state that you cannot connect to the Internet. When asked for the device model name, you gave the model name of a printer. Is the problem that you cannot connect the printer to your network?

I will be standing by, looking forward to your response.

Thank you,