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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I want to Scan a Document and Email it out. How to do it? It

Customer Question

I want to Scan a Document and Email it out . How to do it?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is a Canon MX 420 about 2 years old !
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a Gateway with Window 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only to day
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, thank you
Submitted: 4 months ago.
Category: Printers
Expert:  TheGoldenVoice replied 4 months ago.

Hi. My name is***** give me a moment to review your request...

Expert:  TheGoldenVoice replied 4 months ago.

Have you just recently installed the scanner? If so, did you install the scanning software that came with it?

Expert:  TheGoldenVoice replied 4 months ago.

Are you still there?

Customer: replied 4 months ago.
My Printer is wireless connected to my PC
Expert:  TheGoldenVoice replied 4 months ago.

Hi, welcome back.

Expert:  TheGoldenVoice replied 4 months ago.

So if I understand... You just hooked up the printer yesterday? Is this printer brand new? Also, did you install any software with the printer?