How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Not printing yellow or black despite new cartridges. Cleaned

Customer Question

not printing yellow or black despite new cartridges. Cleaned nozzle and print head, still no help. Thanks.
JA: What's the make/model number of your printer? How old is it?
Customer: WF-7620, first print May 2015, 12,000 pages printed.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, all Win 10 Pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: Have no memory off issues. We have been out of town for 10 days.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I suspect print head failure. I have been supporting small business networks for 30 years.
Submitted: 1 month ago.
Category: Printers
Expert:  Bhavik Joshi replied 1 month ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 1 month ago.
  1. Open the File menu or click and select Print.

  2. Make sure the product is selected as the printer.

  3. Click Properties or Preferences.

    Note:
    If you don't see these buttons, click Setup, Printer, orOptions, then clickProperties or Preferences on the next screen.

  4. Click the Main tab, and see if there is Black/Grayscale under Print Options.(You need to try swapping this option)
Expert:  Bhavik Joshi replied 1 month ago.

Hey ! Did this work for you ?

Expert:  Bhavik Joshi replied 1 month ago.

Are you satisfied with my answer ? Did this help you ?