Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
It would require me to remote in your computer and work on the issue.
It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.
Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.
We have a very secure and transparent Remote setup. You will be able to see what I do on the screen,
Otherwise if you want we can continue troubleshooting over this window.