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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It doesn't print, XP-400, MAc, MAC mini 2016, No

Customer Question

It doesn't print
JA: What's the make/model number of your printer? How old is it?
Customer: XP-400
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAc
JA: How long has this been an issue? What happened right before this popped up?
Customer: MAC mini 2016
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 5 days ago.
Category: Printers
Expert:  Md. Sadique replied 5 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

How is the printer connected with the computer?

via USB cable, wirelessly etc.

Customer: replied 5 days ago.
Expert:  Md. Sadique replied 5 days ago.

Would you like me to remote in your computer and work on the issue directly?

It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.

Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.

Customer: replied 5 days ago.
ok yes
Customer: replied 5 days ago.
or maybe i should just buy a new printer
Expert:  Md. Sadique replied 5 days ago.

Please accept the remote session request to allow me to setup the Remote for you.

Expert:  Md. Sadique replied 5 days ago.

Without troubleshooting I can't advise you anything.

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