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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15454
Experience:  HNC Computing; Large format and multifunction printer expert
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My mx870 printer just stopped,it has no power, its about

Customer Question

my mx870 printer just stopped,it has no power
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: its about 3-4yrs old normally it runs perfectly
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: windows 7
JA: Anything else you want the printer expert to know before I connect you?
Customer: it has only happened right now
Submitted: 9 days ago.
Category: Printers
Expert:  Electronics Pete replied 9 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 9 days ago.
I was just printing out my E/ticket for a flight,it printed the first page then stopped/no power??
Expert:  Electronics Pete replied 9 days ago.

Have you checked that all cables are securely connected?

Have you tried connecting the printer to another power supply socket?

Do you have a voltmeter available to carry out some tests on the power supply adapter?

Customer: replied 9 days ago.
I have had it turned off for bit whilst doing the payment thing,i just turned it back on and there is a alarm light on
Expert:  Electronics Pete replied 9 days ago.

Ok, can you try turning it off again, then check for any stuck pieces of paper inside it, wait a couple of minutes, then turn it on again and let me know the status before you try printing again?

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