Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
what is the problem you are facing to enter the password ***** on the printer?
That is optional.
What Operating System (OS) are you running?
do you know the router password ***** you checked it recently from your computer what the password ***** for the router?
yes that is correct.
just to make sure click on the search box and type in network you will see the icon appear network and sharing centre click on it.
Cortana. I believe you are using Windows 10 correct?
do you see access type connection with the wifi icon
are you on this link
Control Panel\All Control Panel Items\Network and Sharing Center
On the right hand side do you see a green cell phone signal like icon?
Then your computer is not on a wireless network.
If you want to printer wifi your computer must be on wifi as well otherwise you cannot.
Either the printer is not on wifi it must be on the network LAN then you can print as a network printer and not wifi.
how was it connected earlier?
it must be on a usb cable then.
check the printer how is it connected to the router.
That means its a local printer you do not need any password ***** use the printer in that case.
Uninstall the existing printer driver software, download the latest one from the website and install it very simple.
open devices and printer from the cortana search.
did it open the box?
the printer is not in the list?
right click on it and select printer properties and not properties.
let me know once you are there.
Click on the tab ports
on which port it has a tick mark.
select usb 001 and hit apply and then ok
open printer properties again and let me know.
That means its corrupted.
can you check if the printer is connected to the computer on a usb cable.
can you check if the printer is connected to the computer on a usb cable
Click here and download the printer driver and install it.
you have to make sure that usb 001 is selected and then you print a test page from the printer driver.
try to print a test page.
the printer driver is the same place where you saw printer properties