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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp notebook prints fine to my Epsom printer but printer

Customer Question

my hp notebook prints fine to my Epsom printer but printer can't find my notebook. I;m using a direct line, not wifi, between the two.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: model number 15-ba079dx
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Both the notebook and printer are new
JA: Anything else you want the printer expert to know before I connect you?
Customer: I read the DVD from Epson co. into the PC
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

It sounds at a glance and a thought, as if your computer had a printing driver installed, but no (Windows 10 compatible) scanner driver.

Can you see the printer's scanning function, using

Control Panel

Scanner And Camera Wizard

or going into the

Paint

program and then using

File

From Scanner or Camera

to try to do scanning?