Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
No, we are Justanswer.com, as you can see our website name. Canon will never disclose the solution to the customer they will ask you to send the printer to their repair center, but we can tell you the solution for the problem and if those solutions failed then, you may have to send the printer for any spare replacement. Please let me know if you want to continue or close this question.
I don't know, I have replied, as you have posted the question on our site, we have not way to intercept anyone's message.