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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The paper drawer is stuck in the position and cannot see how

Customer Question

the paper drawer is stuck in the long position and cannot see how to shorten it to fit into the space correctly - that is, it is too long
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Laser Jet Pro 200 color mfp m276
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Microsoft - however the printer is working fine it is only impossible to close the paper drawer due to the setting being in the too long position
JA: How long has this been an issue? What happened right before this popped up?
Customer: I removed the drawer to put in paper and do not know what happened - the drawer had morphed into a longer length and would not close
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all as the problem is just in the drawer and the diagrams are not clear as to how to adjust the length
Submitted: 4 months ago.
Category: Printers
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is the drawer too long even when removed from the printer altogether?

And, what size is it currently, A4, legal, or longer, please?

Also, and most importantly: Which drawer number is *****?

Customer: replied 4 months ago.
legal jisb5
Expert:  Russell H. replied 4 months ago.

JISB5 ?

Which drawer on the printer is that, please?