I'm sorry about the issue. Is this a new printer or new computer, etc.?
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OK. Please click on the website below for downloading / installing the Toolbox software:
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How is it going? Do you see the Toolbox item at the Canon website I've provided above?
- Note: If the above website does not work for you, then click on the direct website link below:
, then open the download file called ToolBox_4911mf18_Win_EN..., and install it
, once the installation is done, please open the (Canon) Toolbox program for scanning.
- Optional: If you'd like to, I can connect remotely to your computer and fix this issue directly and quickly for you for a small amount as shown.
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How are you? Per your request, I provided the Canon Toolbox program previously. Do you still need help with this issue and/or with anything else?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,