Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
How new (or old) is the printer in question?
And, have you changed, or put in, new cartridges lately? or has the printer had a paper jam-up inside it that needed clearing out?
Have you followed the instructions sheet, the Quick Setup guide, as to putting in cartridge, removing packing material and tape, and so forth ? that is needed... but if you weren't provided with a Quick Setup guide sheet, small wonder if it hasn't gone well.