How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sudipto Your Own Question

Sudipto, Engineer
Category: Printers
Satisfied Customers: 5446
Experience:  DIploma in Computer Hardware
Type Your Printers Question Here...
Sudipto is online now
A new question is answered every 9 seconds

My 8710 printer that I purchased about 3 weeks ago will not

Customer Question

My 8710 printer that I purchased about 3 weeks ago will not pull the card stock up so I can print cards. It just jams!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is brand new HP Office Jet Pro 8710
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac and I am using PrintMaster 2012 Platinum,
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since the first time I tried to print card about 5 days ago.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No. Please wait about 30 minutes. Someone just arrived,
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 4 months ago.

First of all, I guess that, you know, which cards are supported by your printer, if you don't then, check the list below and if you are using the card from list mentioned below then, check the paper settings on your computer, like the paper type and size and then, reply me back.

Paper type

Paper size

Tray 1

Index card

76 x 127 mm (3.0 x 5.0 inches)

Index card

101 x 152 mm (4.0 x 6.0 inches)

Index card

127 x 203 mm (5.0 x 8.0 inches)

A6 card

105 x 148 mm (4.1 x 5.8 inches)

Borderless A6

105 x 148 mm (4.1 x 5.8 inches)

A4 index card

210 x 297 mm (8.3 x 11.7 inches)

Ofuku Hagaki**

200 x 148 mm (7.8 x 5.8 inches)

Index Card Letter

216 x 279 mm (8.5 x 11 inches)