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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ysterday my Microsoft Word 2010 stopped working and I

Customer Question

Ysterday my Microsoft Word 2010 stopped working and I couldn't open docs. I tried to correct it and no result. Later my computer messed up. I can get internet connection but my chrome won't open. Can you walk me through a fix?
JA: What's the make/model number of your printer? How old is it?
Customer: HP 3 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Desktop 64 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: No problem before lastnight
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think that's all.
Submitted: 8 days ago.
Category: Printers
Expert:  Cody replied 8 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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