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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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EPSON WF-7620 printer won't print text, word, PDF, etc files

Customer Question

EPSON WF-7620 printer won't print text, word, PDF, etc files from computer - only prints jpeg files.
Submitted: 14 days ago.
Category: Printers
Expert:  Michelle replied 14 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 14 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How's the printer connected to the computer, usb or wifi?

What Operating System (OS) is running on the computer?

Customer: replied 14 days ago.
Hi Michelle
The printer is connected via usb cable
Operating system is Windows 10 Home, 64 Bit
Expert:  Michelle replied 14 days ago.

What have you tried so far to fix it?

Customer: replied 13 days ago.
I prefer if you advise me of the problem and how i can fix it.
Expert:  Michelle replied 13 days ago.

Unplug the usb cable and then uninstall the installed printer from the computer after that reboot computer and download the full featured printer driver from the given link and install it. Connect the printer on the usb when prompted.

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