Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How's the printer connected to the computer, usb or wifi?
What Operating System (OS) is running on the computer?
What have you tried so far to fix it?
Unplug the usb cable and then uninstall the installed printer from the computer after that reboot computer and download the full featured printer driver from the given link and install it. Connect the printer on the usb when prompted.