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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am unable to open mt HP6520 printer, It is an HP 6520

Customer Question

I am unable to open mt HP6520 printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is an HP 6520 photosmart and is maybe 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For the last three weeks ,I have been trying to print photos
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Printers
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you are using or do you have a Mac computer?