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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20484
Experience:  Computer networking/repair. 12+ years experience.
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Error message 5B02 for canon MG3222

This answer was rated:

Error message 5B02 for canon MG3222

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Did you replace with a refilled cartridge, an aftermarket cartridge, or a canon genuine new cartridge?

Customer: replied 1 month ago.
Canon new cartridge

Where did you purchase the cartridge? Do you still have the packaging for it?

Customer: replied 1 month ago.
Buynsell584atebay*****285 Freemont CA 94538
Customer: replied 1 month ago.
The cartridge is not moving into position to remove it
Customer: replied 1 month ago.
Are you still there
Customer: replied 1 month ago.
No thanks, ***** ***** buy a new printer for what you are charging. Never mind. Thanks
Customer: replied 1 month ago.
Signing off. I will passume on the phone conversation and cut my losses at $23.

A phone conversation is an easier way to help you on this problem. However, we can continue with Q&A if you don't want additional service. Were you able to remove the cartridge?

Customer: replied 1 month ago.
No, cannot remove

If you can't remove the cartridge, I'm actually out of ideas on that. I will opt out to other experts to help you. Thanks.

Hello, Toni,

I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Unfortunately, there is no quick or easy fix here. This message indicates a hardware problem, specifically that that the internal "ink absorber system" is full. The ink absorber is a series of pads/tanks, which catch drips from the printhead when parked, and is also used for maintenance tasks like cleaning and purging.

Eventually this absorber fills up, and the printer shuts down operations, as continuing to operate it can result in ink overflowing the system, damaging your desk, flooring, etc

While it is sometimes possible to temporarily reset the counter, this is dangerous as the system will likely overflow. Cleaning/emptying/replacing the system is a difficult and messy process as well, best left to a qualified service technician. This service is generally not practical though - it's going to run you $150-250 for repairs, which just isn't worth it for an older printer. This is a 4 year old model, that was built for a maximum service life of 3 years. If you have reached the point that the absorber has filled, then other wear items like the printhead, feed rollers, etc are also going to be at the end of their lives and need service/replacement soon.

Given the costs and complexity of fixing this issue, you'd be better off replacing the printer. You can get a brand new and better machine, with current technology and a fresh warranty, for about $80, which makes more sense than investing in the older machine.

I can recommend replacement options for you if you'd like, or if you'd prefer to try having it serviced or working on it yourself, I can advise further on those options. Replacement would be your best bet though, economically speaking.

My apologies for the news.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/29wF4OP or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ

while a color model is about twice that: http://amzn.to/1n4I7Q5

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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Hi Toni, do you need more help with this?

Nathan, Engineer
Category: Printers
Satisfied Customers: 20484
Experience: Computer networking/repair. 12+ years experience.
Nathan and other Printers Specialists are ready to help you