I'm sorry about the issue. Are you having issue with printing?
What's the model of your printer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
1. Do you mean the printer model MFC-J870DW?
2. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
3. Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?
4. Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?
Please reply at the box below. Thank you,