Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
This is a new Printer and the initial install?
Ok. did you connect the Printer to the USB Port?
OK... Does Windows 7 Chime when you connect the Printer to the USB Port? Any of them?
OK, what we will do now is a Factory Reset. If this does not work, it means that there is an issue with the Printer and you "MUST" return it to the Retailer for an "Even Exchange."
Reset the print server to the default factory settings.
If you wish to reset the print server back to its default factory settings (resetting all information such as the password ***** IP address information), please follow the steps below:
Let me know the results, please.