Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you using a Windows or a Mac computer with the printer?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me using the box below.
I'm sorry about the issue. I'm another tech. I will help you with this; we guarantee our service, so don't worry.
Have you tried to do the wireless setup wizard on the printer's screen?
Please reply at the box below. Thank you,
Sorry, can you turn off the printer, then disconnect power cord from printer for about 2 minutes, then reconnect, then turn on and try again. Thank you,
So you touch the Right Arrow, then does it show Network option?
Please DO NOT try printing for now. Please do not try anything on your computer for now.
- On the printer, please touch the Right Arrow icon, then what do you see next on the printer's screen?
Select Setup, then let me know what it shows next. Thank you,
What are the options in Wireless setup help?
After researching the issue, I found an instruction video. Can you please click on the website below and follow the steps as shown in the video:
Please reply at the box below to continue. Thank you for your patience.
Are you able to watch the instruction video? Do you get similar menus / options on your printer's screen as shown on the video?
When you are available, please reply back to continue. Thank you,
How are you? It's been a few days. Do you still need help with the printer issue and/or with anything else?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,