Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I'm sorry about the issue. The previous expert has opted out of this issue. I'm another tech; I will help you with this.
What's the error or message when printing?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Note: Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. It is optional. Otherwise, I will provide written instructions. Please answer all my questions, so I can troubleshoot the issue.
Please reply at the box below; we guarantee our service. Thank you,