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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson printer xp-424 not printing after replaceing

Customer Question

Epson printer xp-424 not printing after replaceing cartridges
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 4 months xp-424
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: right after I changed cartridges
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Printers
Expert:  Cody replied 10 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 10 days ago.
Customer: replied 10 days ago.
just looking for answer not problem with computer just printer
Customer: replied 10 days ago.
Expert:  Viet - Printer Tech replied 10 days ago.


I'm sorry about the issue. The previous expert has opted out of this issue. I'm another tech; I will help you with this.

What's the error or message when printing?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?

Note: Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. It is optional. Otherwise, I will provide written instructions. Please answer all my questions, so I can troubleshoot the issue.

Please reply at the box below; we guarantee our service. Thank you,