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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a 4620 Printer.I have used your ink. It all print the

Customer Question

I have a 4620 Printer.I have used your ink. It all print the colors but not the black,
JA: What's the make/model number of your printer? How old is it?
Customer: officejet 4620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: IMac I have had it for about 3 years
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing.It just quit printing black
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Printers
Expert:  Jason Jones replied 12 days ago.

I am the person that will be helping you today.

When is the last time you replaced the blank ink cartridge on the printer?

I will be standing by, looking forward to your response.

Thank you,

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