I'm sorry about the issue. Is there any error or message?
Is printing currently working fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Do you see the (Canon) IJ Scan Utility program on your computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Since I do not know your computer model yet, and if your printer is connected to the computer with a USB cable or if you are using the printer via wireless connection, so let me provide a general solution for now.
- On your computer, please search for the program called IJ Scan Utility then use that program for scanning. Or:
; For Windows computer, you can click on Start -> All Programs (or All apps) if shown -> Canon Utilities -> IJ Utility.
; For Mac computer, you can click on Finder -> Applications -> Canon Utilities -> IJ Scan Utility -> Canon IJ Scan Utility.
- If you do not see the IJ Scan Utility program on your computer, then click on the Canon website below:
, there, it should detect your computer's operating system version
- For Windows computer, download and install the MX920 series MP Drivers
- For Mac computer, download and install the MX920 series Scanner Driver
, once the installation is finished successfully, then you can open the IJ Scan Utility program on your computer for scanning.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How are you? Do you still need help with the scanning issue? And/or do you need help with any other computer question / issue?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,