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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I changed the ink in my 6700 officejet it will print but

Customer Question

I changed the ink in my 6700 officejet it will print but does not connect with the computer now.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 3 years or so
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It said I was out of ink but I continued to use it until it stopped then I put ink cartridge in.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Printers
Expert:  Cody replied 8 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 8 days ago.
Can I do this at 12:00 I'm at work right now
Expert:  Cody replied 8 days ago.

what time zone is that?

Customer: replied 8 days ago.
Expert:  Cody replied 8 days ago.

that should work

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