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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It won't print, it is an hp2542 it is probably 3 years old,

Customer Question

It won't print
JA: What's the make/model number of your printer? How old is it?
Customer: it is an hp2542 it is probably 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just last week. It said it was offline so I put it back on and got a new ink cartridge
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I don't think so
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
It did not work and I don't appreciate being charged for it.
Customer: replied 1 month ago.
I don't want a free trial
Expert:  Richard replied 1 month ago.

how are you connecting to the printer? via Wireless or a USB cable?