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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 34667
Experience:  Printer and scanner problem resolver for over 15 years
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Can't connect my printer, I have a wireless net work,

Customer Question

Good morning,
JA: Hi. How can we help?
Customer: Can't connect my printer, I have a wireless net work
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MFC-J885DW, is in my possession for about 6 months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was working fine, then after changing the router, the problem started, it was yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, that is it
Submitted: 6 months ago.
Category: Printers
Expert:  Richard replied 6 months ago.

Hi there and welcome

Do you mean you receive a new router at your location?

If so, then you need to connect the printer to the new router as it is not on the new network

To do this

Press Settings on the control panel.

Press the Up or Down arrow key to choose Network, and then press OK.

Press the Up or Down arrow key to choose WLAN, and then press OK.

Press the Up or Down arrow key to choose Setup Wizard, and then press OK.

When Enable WLAN? appear, press OK.

Follow the steps to connect it to your new wireless network

Once done, then try to print to it

Let me know the results please.

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