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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't print my pictures i need for school it was working

Customer Question

i can't print my pictures i need for school it was working then it started to print any thing i have a number that came a claim number injij995icy97
JA: What's the make/model number of your printer? How old is it?
Customer: hp envy 5530 i bought it last year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: apple
JA: How long has this been an issue? What happened right before this popped up?
Customer: all paper came up of connecting printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: i was printing halloween pictures for school
Submitted: 11 days ago.
Category: Printers
Expert:  Richard replied 11 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please