How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It will not copy---scanner works great. am getting unable to

Customer Question

it will not copy---scanner works great. am getting unable to clean message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MFC-5440CN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop-HP, windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: printer has not been used in a yr. was working fine when i set it aside
JA: Anything else you want the printer expert to know before I connect you?
Customer: no-othe rthan can it be cleaned and get back to copying
Submitted: 1 month ago.
Category: Printers
Expert:  Quiksilver07070 replied 1 month ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 1 month ago.

Okay so the scanner works, but the printer wont print?

Or are you trying to use the COPY feature on the printer itself?

The Copy feature just does a scan and then prints the scan.....so unless the printer wont print....im not sure what you mean?

Unless you are using the MDF (Multiple Document Feeder) feature on top of the printer that you are trying to copy from?

Customer: replied 1 month ago.
Again, the printer is a Brother MFC-5440CN and i get an unable to clean message--it just wont print or copy anything
Customer: replied 1 month ago.
I am not interested in spending anymore money as i joined your organization only because you said you could help
Customer: replied 1 month ago.
am waiting???
Expert:  Quiksilver07070 replied 1 month ago.

okay......bye then......you dont want to spend money here......so......i dont work for free.

Customer: replied 1 month ago.
you just scammed me---i paid for information and you wont tell me how to clean it