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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have a Brother MFC-J430W machine connected to Windows ten.

Customer Question

Have a Brother MFC-J430W machine connected to Windows ten. When trying to print mfc printer comes up but will not print. Have utilities set on scan but have tried other settings. Micorsoft word shows error when trying to print. Have been hacked before.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Purchased 7-18-13 Serial U62905A3F402565
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
JA: How long has this been an issue? What happened right before this popped up?
Customer: aPPROX. two weeks. some one tried to hack again.
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I am aware of
Submitted: 14 days ago.
Category: Printers
Expert:  Jason Jones replied 14 days ago.


I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,

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