Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, when you Press the wireless button on the printer. What exactly does it say on screen?
I havent been able to do anything to help you. I asked you to press the wireless button on the printer and tell me what you saw.
You did not read nor follow my suggestions, which I was waiting on you to do.
If you want a refund we can stop now and you can contact customer support
When you tried going through the wireless setup process again, as outlined here.
Did you first right click and remove / delete the printer from your devices and printers window. And then,
Did you temporarily connect the printer to your computer using its USB cord?