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Why would you get an Email with a PIN from HP.......your printer is NOT an HP printer....its an Epson Printer.
So...im confused why you would get somethign from HP at all?
In addition to that....you dont need PIN numbers to connect a printer, and print.
YOu only need to connect the printer to the computer with a USB cable, then install the software that came WITH the printer......and done.
So......I thnk you might be confused on what you actually HAVE to do, and what you think is geting done.
I would like to have a remote session with you to diagnose, and resolve this issue you are having.
Do you have some time to do this?
That is very wierd.
Ive never heard of such a thing.
Again.....do you mind doing a Remote Session, so i can SEE this, and verify, and resolve the issue?
Okay.......im guessing since your son will be helping you, that you no longer need help here?
alrighty......have a good day....and best of luck.....bye now.