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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The only problem I am having is it won't scan anymore, It is

Customer Question

The only problem I am having is it won't scan anymore
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It is a PIXMAMX922 that I bought new 4 or 5 yrs ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: It used to scan and it would go to my computer but it don't do that any more. It seems like it scans ok but it won't send it to my computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Printers
Expert:  Jason Jones replied 15 days ago.


I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,