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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Sorry, it's not the printer this time. It's the computer, HP

Customer Question

Sorry, it's not the printer this time. It's the computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Pavillion 23. Bought in June 2015
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. What do you mean by OS?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Last night when I shut down there was an update. Now I can
JA: Anything else you want the printer expert to know before I connect you?
Customer: Now I can't get into EXCEL documents
Submitted: 6 months ago.
Category: Printers
Expert:  JACUSTOMER-g14jv6qv- replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  JACUSTOMER-g14jv6qv- replied 6 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

What happens when you try to open your excel documents and where are you trying to open them from?

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