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Richard, Technician
Category: Printers
Satisfied Customers: 30229
Experience:  Printer and scanner problem resolver for over 15 years
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Don't know where I got lost, but I filled out the credit

This answer was rated:

Don't know where I got lost, but I filled out the credit card info. Problem is that my Color Laser Jet M252dw won't print. It printed earlier, but fifteen minutes later it won't print. Help.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 14 days ago.
OK. Will wait 10 minutes.

thank you

Customer: replied 14 days ago.
Have replugged dit--it works! thanks.
Customer: replied 14 days ago.
Don't know how you can figure these contraptions out.

A lot of experience Harold!

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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