Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Is this printer connected to the PC using USB cable or wi-fi?
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Checking to see whether you still need help.
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I'm sorry about the issue. I'm another tech; I will help you with this.
Do you still need help with this issue?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,