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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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NOT RESPONDINT TO COMPUTER, PIXMA490 SERIES 18 MONTHS, HP

Customer Question

NOT RESPONDINT TO COMPUTER
JA: What's the make/model number of your printer? How old is it?
Customer: PIXMA490 SERIES 18 MONTHS
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP COMPAQ WINDOWS 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 DAYS HAD SHUT DOWN OF COMMUNICATION SYSTEM
JA: Anything else you want the printer expert to know before I connect you?
Customer: THE PRINTER INDICATES THAT HAS CONNECTED BUT COMPUTER INDICATES THAT THE PRINTER IS NOT RESPONDING
Submitted: 1 month ago.
Category: Printers
Expert:  John replied 1 month ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 1 month ago.

Is this printer connected to the PC using USB cable or wi-fi?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,

John

Expert:  Viet - Printer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. I'm another tech; I will help you with this.

Do you still need help with this issue?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,