How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I bought a new airport extreme and now my printer won't

Customer Question

I bought a new airport extreme and now my printer won't connect. How do I get my printer back online so it will print from my desktop?
Submitted: 16 days ago.
Category: Printers
Expert:  Byron replied 16 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model number of your printer?

Expert:  Byron replied 16 days ago.

You can enter the printer information in the "Type your reply here" box below and click Send

and I'll be able to see it.

Expert:  Byron replied 16 days ago.

If you got a new airport extreme you now have a new wireless network.

Your printer is using the settings for the old router and that is what needs to be changed.

If your printer has a display panel that allows you to change things you can get it connected to the new AE.

Since I don't know what printer you have I can only give general instructions.

On the panel you would look for Settings or Setup and then Network and then Wireless.

Some printers have a Wireless Setup Wizard that when selected will show you the wireless networks

the printer can detect. You would select your wireless network and then enter the wi-fi password.

Once the printer shows as connected your computer should be able to detect it.

If your printer doesn't have a display you'd need to connect it to your Mac via USB and go through

the setup process and specify that you wanted to set the printer up for a wireless connection.

Expert:  Byron replied 15 days ago.

Hi Carol. Do you still need assistance with the printer?