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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to send a fax on a brother printer. It won't go

Customer Question

I'm trying to send a fax on a brother printer. It won't go through and gives me a report that says the line is busy. When I dial the number I'm trying to fax it goes through to the fax just fine
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Probably 3 years old?? It's an MFC-J450DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm trying to fax copies of documents that are not computer generated
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. It was printing just fine. We sent some things to prints from a windows laptop through the wireless connection and it worked fine.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 13 days ago.
Category: Printers
Expert:  Kevin T replied 13 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 13 days ago.

What country are you in?