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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to deleting or cancel a printing the printer show

Customer Question

When I try to deleting or cancel a printing the printer show "deleting" but locks up and I can't print anything. I have recently purchased the HP ENVY4520. Please advise.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's two old Model "ENVY 4520".
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an HP G72-253NR Notebook. Running Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has done it from day one. I have re-install the driver and it works for a while.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm frustrated and may bring it back.
Submitted: 12 days ago.
Category: Printers
Expert:  Kevin T replied 12 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 12 days ago.

Is this when canceling a print job?

Expert:  IT Miro replied 6 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the printer issue?

I am awaiting your reply.

IT Miro