I'm sorry about the issue. What's the error or message if any?
Did you install the Epson printer's driver / software yet?
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Did any CD disk come with the printer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Did the the instruction manual say to insert the printer's CD disk first?
Can I connect remotely to your computer, so I can fix this issue directly and quickly for you?
I'm sorry. Is there any issue? I will have our customer service contact you about the billing. Don't worry, we'll make sure you will be satisfied at the end. Would you like me to connect remotely to your computer and fix the issue directly and quickly for you? Or would you like me to provide written instructions?
We guarantee our service, so don't worry. Please reply at the box below. Thank you,