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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Scanner not working, MFC-J470DW 2-3 years not working after

Customer Question

scanner not working
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J470DW 2-3 years not working after upgrade to windows 10
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: i got the printer printing. so it is connecting to my laptop. however, it is still not scanning. the controlcenter4 not launching
JA: Anything else you want the printer expert to know before I connect you?
Customer: need to speak to tech support
Submitted: 12 days ago.
Category: Printers
Expert:  Shefin replied 12 days ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Thank you.


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