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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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New PIXMA MG7720 won't connect to wireless router. Many

Customer Question

New PIXMA MG7720 won't connect to wireless router. Many attempts unsuccessful.
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: Brand new printer received 3 days ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba Laptop. Windows 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is a NEW machine. It's been an issue since I received it. Just before this began, I took it out of the box and began following set up directiopns 1 and 2.
JA: Anything else you want the printer expert to know before I connect you?
Customer: What am I doing wrong? It won't connect to wireless router. Router is "on" and seems to be working okay.
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how far is the router from the printer?