Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Is the printer missing out lines while printing on every fifth line or it give a gap after every fifth line?
Belinda i am trying to help you. I have mentioned two different scenarios let me know which one is happening.
let me know when you are ready i will walk you through.