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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Every time Windows 10 updates, my printer (Color Laser Jet

Customer Question

Every time Windows 10 updates, my printer (Color Laser Jet Pro MFP M277) loses its ability to automatic duplex. The HP Support assistant says there is no problem, but it still will not auto duplex. Had new Windows 10 update today. Help. I paid for that feature & need it.
JA: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?
Customer: looking
JA: How long has this been going on? What troubleshooting have you tried?
Customer: COLOR LASER JET PRO MFPM277 PCL6 is the number it gives me after the last new driver. It worked fine until the Windows 10 up date today. But it happens every time Windows updates.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I have always had trouble printing photos on it. It smears the bottom of the page. I am not sure how long I have had it but less than 2 years.
Submitted: 15 days ago.
Category: Printers
Expert:  Kevin T replied 15 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 15 days ago.


This could be because you have not set it at the driver level to use duplex.

DOes it connect wireless or wired?



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