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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My scan option stop working. My model is HL-2280DW. Can you

Customer Question

Hello, my scan option stop working. My model is HL-2280DW. Can you help me to get the scanner to work again?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: It's a laser printer and the serial no. is U62708C4N743495. It was manufacatures March/2014. Again, the model no. is HL-2280DW.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - ?. Do you mean windows, microsoft? I am not computer savvy!
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been a couple of weeks. I have no idea what happened. It just stopped working. On the printer screen it say "check connectivity".
JA: Anything else you want the printer expert to know before I connect you?
Customer: No - thank you.
Submitted: 14 days ago.
Category: Printers
Expert:  Electronics Pete replied 14 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 14 days ago.

Is the printer connected to the computer with a USB cable?

What version of Windows are you using?

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